You can modify or cancel your order within 30 minutes of placing it by contacting our Customer Service Experts.
After the 30-minute window, orders can no longer be changed or canceled. If you wish to purchase additional items, you must do so as part of a new transaction. If you are not satisfied with your order, you can always return or exchange your item after receiving it. Visit our Return Policy for additional details.
We are constantly receiving new items and we sometimes re-stock, so make sure to check back soon. Can't wait? Shop similar styles in the meantime!
You will also receive an email confirmation including your order number shortly after you complete checkout. Be sure to scan your junk mail folder just in case it didn't make it into your inbox. If you haven't received your order confirmation email after 24 hours, please chat us and we'll be happy to sort this out.
You can modify your address within 30 minutes of placing your order by contacting our Customer Service Experts.
If it is past the 30-minute window, we unfortunately cannot modify your address. Otherwise, if the delivery attempt fails and the package is returned to us, we will issue a refund once received. For further assistance, please contact us.
Price adjustments for purchases may be applied on regular-priced items within 7 days of the original online purchase. All price adjustments for in-store purchases should be processed in-stores.
Please note that store prices cannot be matched online.
Not valid on first-time customer offers, targeted offers, Black Friday offers, Cyber Monday offers and other holiday season promotions. Cannot be combined with any other offers. Not applicable on Afterpay purchases.
ALDO is proud to offer our customers a fully secure shopping environment. ALDO is a "Verisign Secured" site, meaning that all credit card information and other confidential information are encrypted using SSL technology. Your credit card information will not be retained once you make a purchase.
ALDO is also a McAfee SECURE Web site, ensuring that your information is protected. McAfee SECURE tests Web sites daily for vulnerabilities, dangerous content and links that expose consumers' computer and personal information to malicious use. McAfee SECURE helps protect businesses and consumers from hackers, adware, spyware, browser exploits, spammers, phishing attacks and online scams.
ALDO is pleased to offer our customers a fully secure shopping environment. We do not share any of our customer's personal information with third parties, except as provided in our privacy policy.
All online orders may be returned via mail free of charge or at any ALDO store. Visit our Return Policy for additional details.
If for any reason we are unable to fulfill your order, you will be contacted by our trusted Customer Service team.
Returns can be made either in-store or online. Returns in-store are always free. Returns by mail have a shipping fee of $4.95 + taxes that will be automatically deducted from your refund total. This fee is not refundable. ALDO Crew members can return by mail free of charge. Purchases and orders placed in store can be returned in store only. Note that Paypal purchases are only refundable through Paypal if returned by mail.
In-Store Returns
To find the store near you, simply use our Store Locator. Return the unworn or unwashed item(s) to the location of your preference and our associates will be pleased to assist you. Purchases paid for using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used. Note that Paypal purchases are refundable through Paypal only if returned by mail; Paypal purchases can be exchanged in store, or refunded to an ALDO gift card or to a debit card.
Online Returns
To initiate your online return, simply put in your order number and zip code on the top right and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you the FedEx label via email with detailed instructions on how to proceed. You can choose to bring your package to a FedEx drop off location or schedule a pickup with FedEx.
Please note that shipping charges are non-refundable.
If you are not fully satisfied with your items visit one of our store locations and our associates will help you find the style or size that's right for you.
We currently cannot offer you an exchange through our online system.
A footwear product is deemed defective if it has one of the following issues within 4 months of purchase:
Price adjustments for purchases may be applied on regular-priced items within 7 days of the original online purchase. All price adjustments for in-store purchases should be processed in-stores.
Please note that store prices cannot be matched online.
Not valid on first-time customer offers, targeted offers, Black Friday offers, Cyber Monday offers and other holiday season promotions. Cannot be combined with any other offers. Not applicable on Afterpay purchases.
Afterpay
Afterpay purchases can be returned in-store or by mail for a refund. Purchases returned in-store can be refunded via the Afterpay app or on a debit card, credit card or ALDO gift card. Purchases returned by mail will be refunded directly to your Afterpay account. Do not return your purchase directly to Afterpay.
Other BNPL Providers
BNPL orders, such as Klarna One-time card, can only be returned in-store and refunded on an ALDO gift card or credit card. Note that the BNPL provider will continue taking the installments from your account until the full payment is complete. Do not return your purchase directly to the service provider.
If you believe that there is an issue or problem with your BNPL purchase payment, please contact their customer service department directly.
OPENING HOURS (EST)
Monday to Friday: 9:00 AM to 7:00 PM
Saturday: Closed
Sunday: Closed
Need help? Live chat with a Customer Service Expert to talk order logistics, style recommendations or anything else you need - don't be shy!
Our automated chatbot is also available 24/7 to answer any questions.
Let’s talk! Call us toll-free at 1-888-818-2536
